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Fleets of heavy equipment in the oilsands, some of the most extreme weather conditions on earth, and remote locations with small windows to deliver. This in-depth interview with HollyFrontier’s Barnaby Ngai and Gord Susinski dives into providing technical support for multiple applications and specifications and the onboarding process for mining operations around the world.
Gord Susinski is Sr. Advisor, Technical Services (Tribology) Oil Sands and is the technical lead and main technical resource for product application and lubricants applications with 5 primary customer oil sands mines with support that includes:
Barnaby Ngai is Sales Manager for Canada’s Central Region. His team is tasked with managing existing business, ensuring they deliver the value proposition and bringing in new business – from start to finish. Barnaby works with clients across a broad spectrum, from mining through to food manufacturing, on-road fleet and construction. His clients range from maintenance personnel and equipment operators all the way through the business to procurement and reliability teams and the executive level.
Barnaby explains over the past few years, it’s clear that the industry and customers are becoming more knowledgeable and aware of the benefits of high-performance lubricants. They’re taking the initiative to explore the potential of extending oil drain intervals and low viscosity lubricants to discover the savings that could be realized. This could be savings on maintenance costs, manpower or gains in fuel efficiency.
He also discussed the Petro-Canada Lubricants robust onboarding program and welcome kit. The customer onboarding program is a process that PCL has developed with key objectives at each stage, with roles and responsibilities and timelines mapped out. This is so that we have everything set up from billing, escalation, reorder points etc. This helps them:
About HollyFrontier Corporation: https://hollyfrontier.com/
HollyFrontier Corporation, headquartered in Dallas, Texas, is an independent petroleum refiner and marketer that produces high value light products such as gasoline, diesel fuel, jet fuel and other specialty products. HollyFrontier owns and operates refineries located in Kansas, Oklahoma, New Mexico and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. In addition, HollyFrontier produces base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and exports products to more than 80 countries.
Follow on Linkedin: https://www.linkedin.com/company/hollyfrontier-corporation/
About Petro-Canada Lubricants: https://lubricants.petro-canada.com/
Petro-Canada Lubricants, a HollyFrontier business, produces, blends and packages lubricants, specialty fluids and greases that are exported to more than 80 countries on six continents. Petro-Canada Lubricants specializes in products and services proven to maximize equipment performance, productivity and overall savings. From heavy-duty engine oils to hydraulic fluids, automatic transmission fluids and gear oils and greases – Petro-Canada Lubricants is committed to delivering innovative solutions that deliver value and keep businesses moving.
Product Lines: https://lubricants.petro-canada.com/en-ca/productoverview
Follow on Linkedin: https://www.linkedin.com/company/petro-canada-lubricants/
The Crownsmen Show “The Voice of Industry”
This heavy industry podcast and web series unpacks the industrial sectors of North America. We explore the latest in technology, opportunities, challenges, leadership, and government policies. Industry experts from mining, energy, construction, transportation, forestry, and agriculture join the show to share their insights and give you in-depth access to their industry. Our guests include everyone including executives, business leaders, and engineers who drive innovations and business operations. From business operations to industry changing innovation we cover it all!
The Crownsmen Show: https://www.crownsmen.com/show/
Hosted by: Jerrod Downey
Crownsmen’s Executive Producer: Rory Bamford (contact for booking)
Director and Co-Host: Gaudy Molina
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